Experience #1
[Call placed 19:49, dialled 150 from my mobile phone]
Hello, you’re through to Orange. If you want to know your remaining minutes, press 1. If you need information on your account or bills, press 2. If you are having trouble with your phone, press 3. If you want to make changes to your account or try something new, press 4.
I press 4.
If you want to upgrade your phone, press 1. If you want to make changes to your services, press 2. If you want to add new services to your account, press 3. If you want to leave Orange or follow-up on a disconnection request, press 4.
I press 1.
Please wait while I connect you to an Orange specialist.
[Wait a few seconds]
Hello, this is _____. How may I help you?
I want to upgrade my phone.
Is the phone you wish to upgrade the one you are calling from right now?
Yes.
Do you have a particular phone in mind or would you like me to read the available handsets to you?
I would like the Orange SPV C500.
OK, let me just check your account. [pause] Right so, is that the Orange SPV C500 then?
Yes. Oh, do you have the Siemens S65?
We have the Siemens CX65.
No, I don’t want that. Let’s go for the Orange SPV then. Will you deliver that to my work address?
We could deliver to anywhere you want. Could you give me the post code of the delivery address, please?
*** *** [gives post code].
Is that ____________?
No, it’s *************** [gives correct address].
Is this a business address?
Yes.
Please be advised that since this is a business address, you will not be held liable if the delivery fails or it gets lost.
Okay.
The phone will be delivered by Thursday or Friday. If you do not like the phone, you can return it to us within 7 days.
Okay.
Is there anything else I could help you with?
No, thank you. Bye.
[Call ended 19:55]
NOTE: Words may not be the actual ones used.
Verdict: :veryhappy:
Experiences #2 and #3 to follow later.
Like
How wonderful. Its always nice to get good service.
It’s very rare nowadays so anything is worth mentioning!
true, it’s very rare to get a good customer service now a days, just last night hubby mentioned that he is planning to change bank, because of the poor service from the recent one…. pero teka ladyC just curious, we’re you able to find who got the phone that was delivered at your house? I was trying to look at previous post eh…
Haay, Day, never did. Actually, I need to make a post about that one. Pinahirapan ng Vodafone pati police!!! So, in the end, I had to cancel that contract by default because I never got the phone anyway.